SMDR call accounting software receives information about telephone calls from your PBX (or PABX) and can be used to discover information about your telephone system and ultimately reduce your business expenses.
SMDR information can indicate if you have too many or too few telephone lines, if you are missing calls before or after regular business hours or if an inappropriate number, duration or destination of calls are being made.
As telephone calls are completed your PBX sends information about your calls to the PBX SMDR (or CDR) port. The SMDR port on your PABX can be connected to a computer and information sent from your PBX can be received by SMDR software for recording, analysis and reporting.
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